Digital Transformation
A Fortune 500 environmental services company achieved over $100M in annual benefits during one of the largest, fastest, most transformative initiatives in the company's history.
Large-Scale Digital Transformation Program Office Leadership
DMI launched and lead the Program Management Office and executive leadership.
Client
Major Environmental Services Corporation
Challenge
Accelerated Digital Transformation During COVID Pandemic
Situation
A leading environmental services company embarked on one of the largest and most transformative digital initiatives in its history, launching mid-year during the COVID-19 pandemic. The program required scaling to nearly 500 team members including external resources, implementing new customer-facing capabilities, and standardizing operations across multiple service areas. The company chose to run this program internally rather than co-leading with external consultants, placing full responsibility on an internal leadership team, many of whom were performing in such roles for the first time.
Approach
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Program Office Leadership: Identified, configured, and deployed scalable program practices to support rapid team expansion and coordinate execution across multiple workstreams.
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Scaled Agile Implementation: Developed and implemented Scaled Agile methodologies and deployed collaboration tools to manage execution at enterprise scale.
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Cross-Functional Collaboration: Fostered a collaborative, high-performing team culture across internal and external resources, ensuring unified execution during challenging pandemic circumstances.
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Executive Presence & Gap Analysis: Provided strategic oversight and proactively identified gaps in sub-team coordination to drive successful outcomes across 5 major releases.
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Continuous Improvement: Led program retrospectives that positioned the team to drive ongoing improvements throughout the extended organization.