ERP Implementation

Major US municipality ERP transformation to achieve 98% user adoption and 40% reduction in HR processing time through strategic program governance and risk mitigation.

Municipal Workday Implementation Program Governance

DMI provided comprehensive program governance, stakeholder engagement and change management leadership.

Client

Major Southeastern Metropolitan City Government

Challenge

Complex ERP Transformation

Situation

A rapidly growing southeastern city government needed to replace its legacy HR and financial systems with Workday to improve operational efficiency and citizen services. The implementation involved multiple departments, thousands of employees, and complex integration requirements across various municipal systems. With a diverse workforce serving over 800,000 residents, the city lacked the internal expertise to manage the scale and complexity of this multi-year, multi-million-dollar initiative.

Approach

Strategic Program Governance: Established executive steering committees, defined clear governance structures, and implemented robust project management methodologies to ensure alignment with city strategic objectives.

ERP Implementation Expertise: Leveraged our deep experience with large-scale ERP transformations to navigate complex system configurations, data migration challenges, and business process redesign while ensuring minimal disruption to daily operations.

Stakeholder Management: Coordinated across 15+ departments, managed vendor relationships, and facilitated communication between technical teams and city leadership.

SI Partner Collaboration: Worked closely with the city's systems integration partner to ensure seamless coordination between governance oversight and technical implementation, maintaining quality standards and delivery timelines.

Risk Mitigation: Implemented proactive risk assessment frameworks and quality assurance protocols to prevent cost overruns and schedule delays.